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Order management is simply the process of efficiently tracking and fulfilling sales orders.

Order management is simply the process of efficiently tracking and fulfilling sales orders. It includes the cycle of people, processes, and suppliers to create a positive customer experience. The order management process starts from when a customer places an order, to keeping track of that order until it is fulfilled.

It also involves keeping a record of the customer – which may include their purchase history, payment method, and volume of order. Sales departments give notification to the warehouse to fulfill the order, and the order is then shipped to the customer.

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